Customer Service Representative (Non-Voice) - Remote Work in Bali

Talent Outsourcing Channel Solutions · 📍 Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung · Diposting 2026-10-03

FULL_TIME⭐ TERVERIFIKASI

Rp 23,000 - Rp 23,000 per bulan

Join Talent Outsourcing Channel Solutions as a Customer Service Representative (Non-Voice) and enjoy a rewarding career in a dynamic, remote work environment based in beautiful Bali. This role offers a competitive salary of Rp 23,000 - Rp 23,000 per month, competitive benefits, and the opportunity to work with a global team. Our company is dedicated to providing exceptional customer service and support, and we are looking for a passionate and dedicated individual to join our team.

As a Customer Service Representative (Non-Voice), you will be the first point of contact for our customers, providing them with the assistance they need. You will use various communication tools to resolve customer inquiries, complaints, and issues, ensuring a positive customer experience. This role is perfect for someone who is detail-oriented, customer-focused, and enjoys working in a fast-paced environment.

📋 Tanggung Jawab Pekerjaan

Provide exceptional customer service through email, live chat, and social media platforms.
Resolve customer inquiries, complaints, and issues in a timely and professional manner.
Use CRM systems like Salesforce or Zendesk to manage customer interactions and maintain accurate records.
Collaborate with the sales and support teams to ensure customers receive the best possible service.
Monitor and analyze customer feedback to identify trends and areas for improvement.
Stay up-to-date with industry best practices and new technologies to enhance customer service.
Participate in team meetings and training sessions to share knowledge and best practices.
Adhere to company policies and procedures to ensure compliance and maintain a high standard of service.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Communications, or a related field.
Minimum of 2 years of experience in customer service or a related role.
Proficient in English, both written and spoken.
Familiarity with CRM systems like Salesforce or Zendesk.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Detail-oriented with a focus on customer satisfaction.
Ability to work in a fast-paced, remote environment.