Customer Service Executive / Senior Customer Service Executive - B2B Environment

Join Olam Group, a global leader in agri-business and food ingredients, as a Customer Service Executive / Senior Customer Service Executive in our dynamic Bali office. This role is your opportunity to drive exceptional end-to-end customer experiences in a B2B environment. Our Badung office is the heart of Olam's operations in Indonesia, and we're looking for a dedicated professional to support our customers with the highest level of service.

As a Customer Service Executive / Senior Customer Service Executive, you'll handle customer inquiries, complaints, and feedback, ensuring our clients receive timely and accurate responses. You'll work closely with our sales and marketing teams to understand customer needs and deliver tailored solutions. This role offers a dynamic and challenging environment where your contributions will directly impact customer satisfaction and loyalty.

📋 Tanggung Jawab Pekerjaan

• Manage and resolve customer inquiries, complaints, and feedback efficiently and professionally.
• Provide exceptional customer service through phone, email, and in-person interactions.
• Collaborate with sales and marketing teams to understand customer needs and deliver tailored solutions.
• Monitor customer satisfaction metrics and identify areas for improvement.
• Maintain accurate records of customer interactions and service requests using CRM software.
• Assist in the development and implementation of customer service policies and procedures.
• Stay updated with industry trends and best practices in customer service.
• Contribute to team goals and objectives, including sales targets and customer satisfaction metrics.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 2-3 years of experience in customer service, preferably in a B2B environment.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Proficiency in using CRM software such as Salesforce or HubSpot.
• Fluency in English and Bahasa Indonesia.
• Ability to work well under pressure and meet tight deadlines.
• Previous experience working in a global or multinational company is a plus.

🛠️ Keahlian

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